FAQ

The cut-off date to receive a Monthly Box is the 15th of the month. For example, if you sign up before, or on, December 15th, you will receive your first Box in December. And if you sign up on or after December 16th, and before January 15th, you will receive your first Box in January. 

Yes! Absolutely. Your package will arrive with a label saying “SS Inc.”. So don’t worry - nothing to be scared about!

Subscription Boxes ship FREE for US Subscribers. A $6  shipping fee will apply for International members.

Boxes are shipped within the first 10-15 days of every month.

When your box ships, the email associated with your account will receive a tracking email.

If your tracking information has not updated, it is likely because your package is in transit and USPS has yet to update the tracking information by scanning the package. Be patient, your tracking information will update and you will receive your box. Once we have shipped the boxes, we’ll ask that you refer to your tracking information as that is the only information we will have about your package as well.

Settle down There! Our boxes ship within the 1st 10 days of the month. However, if you still haven’t received your box by the 11th of the month (and you are in the US), there could be a slight delay. You will be notified on the 11th of a given month when there is a delay. We work hard at Spicy Subscriptions so we’ll do our best to make sure this doesn’t happen. Please check our Contact page for updates as well.

To update your Billing and/or Shipping address, you can do so from within your customer account. You must update your address by the 30th/31st of every month in order for your box to be sent to your new address. If you have any issues, please email us at info@spicysubscriptions.com!

Your recurring billing date(s) will fall on the 1st of month. 

Yes. All subscriptions auto-renew after each billing/shipping interval has concluded. However, you may cancel at anytime through your customer account. 

If your sample is damaged or missing, please write to us at info@spicysubscriptions.com. We will help you out!

The Spice Box is a curated box of products which includes an assortment of romantic items meant to help spice things up! The Toy of the Month is simply one deluxe toy every month! The Toy that you will receive in the Toy of the Month will NEVER be the same as the toys in the Spice Box.

Yes, absolutely.. you will receive a Toy every month, or as we like to call it, an “Intimate Item”. Please keep in mind that the toy in the Toy of the Month subscription will ALWAYS be different than the toy in the Spice Box subscription. Don’t forget it!

Yes! You can. We ship to Canada for an additional $5.00 fee and we ship outside of the USA and Canada for an additional $10.50 fee. When you are checking out, please verify if your country is listed on our checkout page and if it is not, please e-mail us to have it added.

Yes! You certainly can! First, please sign up at our website using your normal credit card information - then please send us your shipping information in the following format to info@spicysubscriptions.com

Please do not forget to include yourself or your partner's (service member) full name. More information can be found here.

CPT JOHN DOE UNIT 2050 BOX 4190 APO AP 96278-205

Unfortunately, we are not able to guarantee that your box won't contain any specific products or ingredients. Because we take allergies seriously and we don't want to over-promise and under-deliver, we cannot accommodate allergies. We understand if that makes it hard for you to begin or continue our service, but we hope you'll stick with it and we encourage you to give the occasional trouble products away to a friend!

First of all - You’re awesome! Thanks for doing a review! When you do a review, please e-mail us at info@spicysubscriptions.com and we’ll be sure to make a note to include an extra product in your next months subscription!

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